Ginny Burns serves as the Executive Director for Knowledge Finance, a division of MOHELA. Burns serves as Director of Borrower Experience and Processing for the Authority. She is responsible for the overall Borrower Experience of the Authority, including the Customer Advocacy Team, Training, Specialty Servicing, Loan Servicing and Quality Assurance Group. Burns joined the Authority in 2013. For the 28 years prior, she served as the Vice President-Manager of the Student Services division of Commerce Bank. She has over 36 years of experience in the student loan industry. Burns holds a Bachelor of Arts degree in Business Communication and a Master of Arts in Business Management from Lindenwood University, located in St. Charles, Missouri. She serves on the Missouri Association of Financial Aid Personnel Board.
